Change Management Consultant , "MoreOptions", Bangalore

Overall role Purpose

To assess, control, communicate and report the Change management process transactions with various C&W teams including vendors to optimise and deliver value for the business.

 KEY Accountabilities

• Following Change Management process as defined in scope
• Compliance to key SLA’s
• Strive to achieve Operational Excellence
• Customer Change Management
• Own the activities in his/her shift
• Raise Remedy Change tickets based on email  and per requests
• Coordinate on impact assessment, work with various team and communicate to customers
• Handling change related queries  through email, phone on all planned maintenance activities
• Tracking Remedy ticket governance, queue management and updates/closures
• To take ownership within the shift for end to end communication, assignment and change planning
• To attend the CAB reviews as planned.
• Following Escalations diligently

 Working relationships and interfaces

• Develops positive work relationships with colleagues/other teams and departments
• Communicates progress, updates and priorities clearly
• Influences colleagues/others to follow and adhere work processes
• Provide feedback and process improvement recommendations
• Analyze the scope for productivity improvements Flexible and positive approach to changing and conflicting priorities, by focussing on maintaining service to the teams customers
• Flexible and positive approach to changing and conflicting priorities, by focussing on maintaining service to the teams customers
• Monitors progress of own actions and other team actions so as to meet business objectives
• Analyses range of issues in identifying problems & their impact within sphere of activity
• Develops solutions, makes decisions and implements actions for routine problems

Shares knowledge, ideas and results within own team and with other groups

technical competencies (Skills and Experience)

Essential

• Good communications skills – verbal and written
• Strong Microsoft Office skills
• Basic understanding of telecommunication technologies

Desirable

• 1-3 years of Technology, Telecomm, Service Industry or Consultancy experience
• Knowledge on ITIL framework and terminologies
• Certified in ITIL foundation program

Qualifications

• Any graduate
• Degree level