Experience level:
8.0 to 12.0 years
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Roles and responsibility for
Senior Project Manager , "MoreOptions", Bangalore :
ROLE PURPOSE
- Accountability for the definition, planning and implementation of customer projects solutions within time and budget, in a consistent manner using standard C&W project management tools and procedures.
- Delivering C&W solutions within a customer environment by providing professional project leadership, direction and control.
SPECIFIC RESPONSIBILITIES
- Project definition, planning and implementation management of C&W customer solutions within planned timescales and budget.
- To use agreed C&W controlled and structured project management tools and procedures delivering consistent and high performance.
- Manage the implementation of customer solutions to scope and timescale through management of a virtual team.
- Act as the primary interface with the customer and account teams for individual customer solutions.
- The management of customer expectation during the project lifecycle.
- Obtaining the required resources from within and outside of C&W to fulfill the project.
- Financial Management during the project to ensure timely use of project budget.
- The successful handover to service operations of portions or the complete customer solution.
- Purchase order generation through the e-procurement system.
Requirements for
Senior Project Manager , "MoreOptions", Bangalore :
KEY REQUIREMENTS (RELEVANT EXPERIENCE & TRAINING)
- Project management and complex implementation experience (8-12 years) within the telecommunications, Networking and preferably in Cisco IPCC environment
- Experience in Call center and BPO implementation and operations
- Certification achieved in recognized project management methodology
- Experienced in managing and delivering projects in multinational environment
- Proven experience in setting up a project infrastructure, identifying, selecting and appointing skilled project resource to deliver the customer solution
- Proven experience in setting and monitoring performance against project milestones
- Strong focus on delivery and attention to detail
- Good understanding of Voice, IPCC and data products, and capabilities
- Ability to structure and prioritize workloads around customer and project requirements
- Excellent written and verbal communication
- Virtual Team management, including sub contractor management
- Commercially astute
- Good problem solving
- Creative/Strategic Thinking
- Conflict management
- Effective stakeholder management
- Good interpersonal skills
- Influencing & negotiating skills
- Presentation skills
- Proven ability to work effectively as part of a wider team
- Self starter with strong personal drive
Contact information for Senior Project Manager , "MoreOptions", Bangalore :
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