Experience level:
0.0 to 0.5 years
Roles and responsibility for
Technical Support Associate, "MoreOptions", Bangalore :
| Key Responsibility Areas | Responsible for answering/placing customer service emails and abide by the prescribed norms(no customer avoidance) | ||||||
| Aply trained and updated in industry specific technology and in client’s processes, applications/ utilities and products. | |||||||
| Maintain high level of technical expertise, soft-skills and phone etiquette skills | |||||||
| Awareness on key metrics and targets. | |||||||
| Login for 8 hours on any given working day, avoid going on Aux mode or after call modes | |||||||
| Take leave as per company policy and avoid UA/NCNS | |||||||
| Stick to the provided script wherever applicable | |||||||
| Monitoring | Preparing ticket for each customer and recording the details. | ||||||
| Escalations | Dispatch escalated issues as appropriate. | ||||||
Requirements for
Technical Support Associate, "MoreOptions", Bangalore :
| Qualification | Any Bachelors degree / Diploma (10+3 yrs) | ||||||
| Work Experience -No. of years | 0 - 2 years | ||||||
| Nature of experience | Experience in the any industry (preferably ITES Industry )with good communication skills. | ||||||
| Competencies / behavioral skills | Excellent Communication Skills | ||||||
| Basic Technical Skills in Trouble Shooting OS, Hardware and networking Devices. | |||||||
| Certifications - CCNA/ CCNP/ Microsoftetc... - preferred | |||||||
Contact information for Technical Support Associate, "MoreOptions", Bangalore :
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