Experience level:
1.0 to 4.0 years
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Roles and responsibility for
Voice Specialist, "MoreOptions", Bangalore :
A proven track record in supporting Voice Customer Premises Equipment (CPE) particularly Avaya G3R / Index / CMS / iSDX / REALITIS Siemens platforms and configuring localised call delivery of customer calls.
- Proficient in supporting TDM end points.
- Strong understanding of cabling systems such as 1308 and CAT5.
- Exposure to multi vendor contact centre technologies, ACD, IVR and CTI
- Experience in 3rd Party liaison for fault management and escalation
- Able to adapt quickly to new systems, technologies and processes
- Strong documentation skills both writing and reading, ability to review and critique design documentation
- Knowledge of and familiarity with the ITIL Service Management principles
Requirements for
Voice Specialist, "MoreOptions", Bangalore :
Desirable
• Strong awareness of IN
Qualifications
• Degree qualified with at least 2 years experience in Telecommunications or large enterprise systems support environment
Contact information for Voice Specialist, "MoreOptions", Bangalore :
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